FAQs

 

What types of fitness products do you offer?

Glow Fit specializes in innovative fitness products designed to enhance your workout experience. Our product range includes multifunctional push-up boards and portable water-filled dumbbells, which are eco-friendly and dual-purpose, promoting both fitness and hydration.

How can I ensure the quality of your products?

All our products are designed with high-quality materials to ensure durability and effectiveness. We conduct thorough testing to meet industry standards, ensuring that our fitness equipment is reliable for both home and on-the-go workouts.

What is your return policy?

We have a 30-day return policy, allowing customers to return items within 30 days of receipt. To be eligible for a return, items must be unworn, unused, and in their original packaging. For customers within the European Union, there is also a 14-day cooling-off period for returns.

How do I initiate a return?

To initiate a return, please contact us at ziga@glowfit-shop.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Can I exchange an item?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you desire.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

How can I contact customer support?

You can reach our customer support team via email at ziga@glowfit-shop.com or by phone at 040521110. We are here to assist you with any inquiries or concerns you may have.